After years and years of suffering through inferior customer service from dozens of vendors, I have been overwhelmed with the performance of Medica Billing Solutions. My staff and I can speak to the person who does my billing, they (Medica) have a great attitude and handle my inquiry right away. If you need billing done right and want great people to work with, call them.

Oakland, PT
Frequently Asked Questions

How do we get our information to you?

We receive information via scanning (ie. electronic), faxing or priority mail.
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Do you transmit claims electronically?

Yes, to those companies that have the capability. About 87% of all claims we submit are transmitted electronically. There are still certain payers that only accept claims on paper.
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Will you also be submitting secondary & tertiary claims?

Secondary and tertiary submissions are included in our service.
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How quickly can we begin submitting claims?

Depending on your situation, your clinic can begin submitting claims between 48 hours and two weeks. To ensure that your cash flow is not interrupted during the transition, our team will create a transition plan based on your individual circumstances.
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How do we get our existing patient data to you?

There are 2 options:

  1. A complete printout (or softcopy) from your existing system.
  2. Provide us the most current patient information when you see them. This also gives you the opportunity to "start fresh" with your data and have your patients re-register.

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Should we continue to work our previous billings/collections once you take over?

We prefer that you continue to work--post payments and re-bill--your existing accounts receivable. If this is not possible, we can handle them as well, for an additional fee.
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Will I have a dedicated resource to our account?

Yes. Medica Billing Solutions utilizes a "team" billing approach. Your billing will be handled by a team that is cross-trained on your account.
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How often are my claims processed?

All charges received are entered the next business day.
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Where does my money go?

All monies come directly to your office. You then send us copies of the checks and EOBs along with your daily super bills/encounter forms. This way we can appropriately track and close the loop on all reimbursement activity.
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What makes Medica Billing Solutions different from other billing firms?

For an outside perspective on our services, you can ask our clients. References available upon request.
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